Policies
Please read the following policies prior to your trip. We look forward to serving you!
Our Commitment to Our Guests
Safety is #1: Your safety is our top priority, so you and your guests can focus on what’s important – relaxation and fun! Our exclusive list of USCG credentialed captains includes first responders, experienced in water rescue, with specialized knowledge of Tampa Bay area waters.
Customizable Experiences: Your trip is fully customizable. Our staff are Tampa Bay local boating enthusiasts and party-planning experts who are ready to help you plan an unforgettable experience for you and your guests.
Local Ownership: Our vessel is locally owned and operated, which means everything is spic and span and in proper working order.
Commitment to Excellence: We aim to please and want to exceed your expectations. We value your feedback, so please don’t hesitate to reach out to our team if there is anything we can do to improve your experience.
Security Deposit
A security deposit hold (not a charge) will be placed on your credit card before your departure date to cover any incidental damage that may occur during your rental. This hold will be released 48 hours after the booking is complete, provided no claims are made. The specific amount of the security deposit for the boat you are booking will be outlined during the check-out process.
Cancellation Policy
Free cancellations are allowed up until 5 days (or more) before the booking start date.
A 50% refund will be provided for cancellations made between 2-5 days before the booking start date.
Cancellations within 2 days of the booking start date are non-refundable.
Charter Types
6-Pack
In an effort to properly service the needs of our customers, we are pleased to offer a luxury experience at an affordable price for groups of 1-6 guests. All guests are required to sign applicable documentation prior to boarding the vessel (liability waivers, etc.).
Bareboat
For groups of 7-12 guests, we offer the option to bareboat charter. All guests are required to sign applicable documentation prior to boarding the vessel (liability waivers, etc.).
Additional documentation is required for the Charterer (Bareboat Agreement).
Legal
Please be advised of the following legal requirements.
Payment Separation: According to USCG regulations, payment for the captain fees and the charter company must be handled separately. On the day of the charter, you will need to make the payment directly to the captain on the dock before the charter begins. Payment can be made using various methods, including cash, Venmo, CashApp, Zelle, etc.
Captain Selection: USCG regulations require you to choose the captain for your charter. There are two options for this selection:
- Pre-Approved Captains: You will receive a list of pre-approved captains. These captains are all USCG credentialed captains with specialized knowledge of Tampa Bay area waters. The list of captains includes first responders who are highly trained and experienced in water rescue. We connect our guests with these captains on a case by case basis to confirm their availability and make an introduction.
- Providing Your Own Captain: Alternatively, you have the option to provide or hire your own captain. This captain must meet stringent qualifications, and we may request proof of their qualifications.
Fuel Reimbursement
Fuel is not included in charter fees, as every trip is customizable and costs will vary from one trip to another. Fuel should be returned to the same level as it was at the start of the trip. Failure to do so will result in a fuel reimbursement, as outlined below.
Reimbursement Process: Within 1-3 days following your trip, fuel expenses are paid through various methods such as CashApp, Venmo, or your security deposit. Alternatively, we may process the reimbursement through our booking platform or a partner site, typically charged to the card on file.
Fuel Usage Calculation: Our specialized onboard software precisely measures the fuel consumed by each engine during the trip. This system has undergone thorough testing and provides an accuracy level of within 5 gallons on any journey.
Applicable Fuel Coverage: The calculation for fuel reimbursement encompasses the entire trip and any travel to/from the home port (mooring location) to the pick-up location.
Fuel Reimbursement Formula: Fuel gallons used + 3-5 gallons (3-5 gallons are included to account for typical inaccuracies, travel to/from the fuel dock, unknown fuel price fluctuations, etc.) multiplied by the local market non-ethanol marine grade fuel rate, with an additional 3.5% credit card processing fee.
Immediate Fuel Information: If you require immediate information about the fuel consumption for your own records or accounting purposes, please contact us immediately after the trip, and we will provide you with the necessary details.
Estimated Fuel Costs: While the cost of fuel varies from trip to trip, the average fuel cost for clients typically falls within the range of $100 to $500.